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Shipping policy

Shipping Policy

1. General

Welcome to Akkari Menswear, based in Sydney, NSW. This shipping policy outlines how we process and deliver both custom-made and ready-to-wear orders. By placing an order through our website, you agree to the terms below.

2. Processing Time

Ready-to-Wear / Off-the-Rack Items

  • Orders are usually processed and dispatched within 2–3 business days after payment is confirmed.

  • You will receive an email confirmation once your order has been shipped, including tracking details.

Custom-Made / Tailored Items

  • As these are made to order, please allow 3–4 weeks for production, quality checks, and dispatch.

  • If there are delays (e.g. fabric availability), we will notify you promptly.

3. Shipping Locations & Methods

We currently ship Australia-wide.

Delivery Options:

  • Standard Courier (Australia Post, Sendle, or equivalent): 2–7 business days (metro and suburban areas).

  • Express Courier: 1–3 business days (metro and capital cities).

  • Local Pickup / In-Store Collection: Free option available at our Sydney store (by appointment).

Delivery times are estimates only and may vary depending on your location and the carrier.

4. Shipping Costs

  • Shipping fees are calculated at checkout based on your delivery address and selected method.

  • From time to time, we may offer free shipping promotions (e.g. orders over a certain value). These will be applied automatically at checkout.

  • If you choose express shipping, the applicable surcharge will be displayed at checkout.

5. Order Tracking

All shipped orders include a tracking number. Once dispatched, you’ll receive tracking details via email.

If you do not receive tracking information within one business day of dispatch, please contact us at info@akkarimenswear.com.au.

6. Delivery & Risk

  • Risk of loss or damage passes to you once the order is delivered to the address provided.

  • Please ensure your shipping details are correct when placing an order.

  • If the courier cannot deliver and your package is returned, you may be responsible for redelivery costs.

7. Customs, Duties & Taxes

For Australian orders, no additional customs or import duties apply.
If international shipping becomes available, customers will be responsible for any import duties, taxes, or fees charged by their country.

8. Missing or Damaged Items

  • If your order arrives damaged, please contact us within 7 days with photos and your order number.

  • We will arrange a repair, replacement, or refund depending on the situation.

  • If tracking shows “delivered” but you haven’t received the parcel, check with the courier or contact us for assistance.

9. Changes to Order / Address

  • For ready-to-wear items, changes can be requested within 12 hours of placing the order.

  • For custom orders, changes can be requested within 24 hours, but may not always be possible once production has started.

10. Returns & Refunds

Ready-to-Wear Items

  • Eligible for return or exchange within 14 days of delivery, provided items are unworn, unaltered, and in original packaging.

  • Return shipping costs are the customer’s responsibility unless the item is faulty or incorrect.

Custom-Made Items

  • Due to the personalised nature of these products, we cannot accept returns for change of mind or sizing issues.

  • We will, however, accept returns or provide remedies for items with manufacturing defects or errors on our part.

Please see our Returns Policy for more details.

11. Contact Us

If you have questions about shipping or your order, please get in touch: